You can rent sedans, microbuses (like Noah/Hiace), SUVs, and larger vehicles like buses and tourist coasters.
Rentals are available in Chittagong city, including Shah Amanat International Airport, and some services cover nearby districts.
Many services offer 24/7 operation, while some may have specific office hours for bookings.
Reservations can be made online via websites/apps, by phone, or sometimes in person.
Yes, most companies allow modifications and cancellations, but specific terms and potential fees apply.
Policies vary; typically, cancellations made 24+ hours in advance may incur a small fee, while last-minute or no-shows often have higher charges or no refund.
Major credit/debit cards are commonly accepted, and some services may offer mobile banking or bank transfer options.
Be aware of potential extra charges for fuel, additional kilometers/hours, parking, young driver surcharges, or holiday rates.
Yes, a security deposit, usually held on a credit card, is typically required.
Reputable rental vehicles are generally insured, but it's wise to confirm the extent of coverage.
Many sedans and microbuses come with automatic transmission, though some larger vehicles may be manual.
You can usually choose a vehicle category or a popular model, but specific models are often subject to availability and cannot always be guaranteed.
You'll generally need a valid driver's license, a major credit card in your name, and often proof of insurance. International renters may also require an International Driving Permit.
The minimum age to rent a car is typically 21, though some companies and locations may have a higher age requirement or charge a young renter fee for those under 25.
While some rental car companies allow debit card rentals, it's less common and often comes with additional requirements like a credit check, proof of return travel, or a larger security deposit. It's always best to check with the specific rental company beforehand.
For immediate assistance during your rental, including breakdowns or emergencies, please call our 24/7 roadside assistance line at 0800 777 5555. This number is also provided in your rental agreement and in the glove compartment of your vehicle.
Your feedback is important to us! If you have a complaint or wish to provide feedback, please contact our customer service team at support.zoomrc@email.com or by calling +880 1324 567890 during business hours. We aim to resolve all issues promptly and improve our services.
Yes, Zoom Rent Car is committed to providing accessible services. We may offer vehicles with certain adaptive equipment (e.g., hand controls) upon request and subject to availability. Please contact us in advance to discuss your specific needs, and we'll do our best to accommodate you.
Our vehicles are generally intended for use on paved public roads. Driving on unpaved roads, off-roading, or in areas not suitable for standard vehicles may be prohibited and could void your insurance coverage. Please consult your rental agreement for specific restrictions.
We understand that pets are part of the family. While pets are generally allowed, we require them to be kept in a carrier at all times to ensure the cleanliness of our vehicles for the next renter. An additional cleaning fee may apply if the vehicle requires excessive cleaning due to pet hair or odor.
While normal wear and tear and light dirt are expected, vehicles returned with excessive dirt, mud, sand, or other debris that requires special cleaning will incur a cleaning fee. We appreciate your efforts to return the vehicle in a reasonable condition.
Your final rental receipt will typically be emailed to the address provided in your booking within 24-48 hours after the vehicle has been returned and inspected. If you don't receive it, please check your spam folder or contact our customer service team.
**If you believe there's an error on your final bill, please contact our billing department at +880 1324 567890 within 2 days of receiving your receipt. Please have your rental agreement number and details of the disputed charge ready.
The security deposit is typically released by Zoom Rent Car within 1 business day after the safe return of the vehicle and final inspection. However, the time it takes for the funds to appear back in your account depends on your bank or credit card provider, which can range from 3-10 business days.
Yes, all vehicles in the Zoom Rent Car fleet meet modern safety standards and are equipped with essential safety features such as airbags and Anti-lock Braking Systems (ABS) for your protection.
Zoom Rent Car uses industry-standard encryption and security protocols (e.g., SSL) to protect your personal and payment information during online booking. We are committed to safeguarding your data and do not store sensitive credit card details on our servers after the transaction is complete.
While our standard insurance covers the vehicle, it typically does not cover personal belongings. We recommend checking your personal travel insurance or homeowner's/renter's insurance for coverage of lost or stolen items. Some premium credit cards may also offer limited coverage for personal effects during a rental.
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